Where the Northwest
shapes energy efficiency




What if I can’t login?
If you are have trouble logging in, please send an email to help@conduitnw.org.


What if I forget my password?
Click “Forgot your password?” on the log in page. You will be sent an email with a link to reset your password.

How do I change my login information?
To change your password, click My Conduit in the left navigation menu, then click Edit Settings in the top right corner of the page, which will take you to the My Profile page. Scroll down to the Change Password section on the right side menu. Enter your old password, and then enter your new password. Remember to click the Change Password button to complete the process.

How do I update my profile?
If you have an existing account and wish to update your profile, click My Conduit in the left navigation menu, then click Edit Profile to go to the My Profile page. Your username cannot be changed after it is established. However, you can edit your first and last name, which is displayed with your profile—along with other personal details such as email address, and company name and address. 


What is a “resource?"
A resource is an article, job posting or filel created by a member using the Create button on Conduit.


What is a tag?
A tag is a word or set of words used to describe a resource. There are five tagging categories: Sector (required), Function (required), Topics & Tags (required), Resource type (optional), and Associated Groups (optional). All Conduit members are able to add tags to resources, either by creating a new tag or selecting from a list of existing tags.
How can I tag a resource?
There are two ways to tag a resource, either as the author or editor of the resource, or as a group member. When you author or edit a resource, you will have the opportunity to select existing tags or add your own within the right-side menu selections. After your resource is published, you can add or remove tags at any time while in edit mode.
If you are not the author or editor of a resource, you can still add a tag on the right side of the page, using the Add Tag button. Your tag will be instantly added to that resource.


Who can see my resources?
If you mark a resource as public when creating or editing your article, anyone who visits Conduit can view it, whether they are logged in or not. If you mark it as private, you can choose the individual members or groups that can see it.
How do I set permissions on a resource?
Setting permissions on a resource affects your resource’s distribution, editability and visibility within the Conduit website. You can set permissions on the right-side menu when creating or editing a resource.
If you’d like your resource to be public to all Conduit users, but allow others the ability to make edits, you can mark your resource as public, and then select exactly who can edit your resource. Additionally, when you mark a resource private, you can enter names or email addresses of individual Conduit members, whole groups, or both to grant viewing and editing permissions to. Both public and private resources can provide the option to allow other Conduit members to edit.


Uploading a file
To upload a file to Conduit, you must first be logged in. Hit Create in the left navigation menu, then select Upload a file under content type, then hit the create button. 

Provide a name for the file you are uploading, then hit the Select file button to browse for your file.

 Write a short summary of the file you are uploading. Select a thumbnail image for your file, then work your way down the questions on the right side of your screen, choosing the applicable sectors, functions and tags. Choose your viewing and editing permissions, then hit the Publish button


How do I create a new group?
Click Create on the left navigation menu or the blue Create button. Then select the People icon, add a descriptive title, and invite others to join by adding his or her email address or Conduit user name, which will auto populate.

How do I share a resource with my group?

When you create or edit a resource, you can add specific groups on the right side menu. By doing so, members will see the resource within their shared group.

 I can’t find what I am looking for, but someone told me it’s here. What do I do?
First, make sure you are logged into Conduit. Then hit Explore on the left-hand menu or use the search bar at the top of the website and enter the resource’s name, and/or its author. If that doesn’t yield the correct result, try looking for tags related to the resource. If you can’t find it there, try looking by sector or function and filtering on other tags to fine tune the filters. If none of that helps you locate the resource, contact the author. It’s possible they may have accidentally set the viewing permissions to private and didn’t include you as a viewer.
I don’t see a group that someone told me that I am a member of. How can this be?
Log into Conduit. Click My Conduit in the left navigation menu. On the right-side menu, you can see all the groups in which you are a member. If the group you are searching for isn’t listed, contact the manager with a request to add you to the group.  

Why are there 'private groups' on Conduit?
Private Conduit groups are designed for working groups of people who need a private, collaborative space to do their work. It is expected that their final products will be shared with the rest of the Northwest energy efficiency community when completed. Examples are the NW Research Group or NEEA’s committees.

Can I see all of my activity on Conduit?
Yes! View all your recent activity on your profile page, which is accessible by clicking My Conduit in the left navigation. Alternatively, in the search bar, type “author: your name” or just “your name.” The search results page will list resources you have authored. 
Is there a way to get notified when someone comments on my resource or makes an edit?
Sure! While you are signed in, click on My Conduit in the left navigation menu. Select ​ Edit Settings in the top right corner. You can choose what will trigger an email alert and how often you wish to receive them. 

How do I edit a shared file on Conduit? Do I have to check it out first?
To edit a shared file in a group, you must first check it out. Only group members with editing permissions will see the blue Check out button on the page where the file is located. When checked out, a hold is placed on the file and no one else can check it out or make changes. After you’ve checked a file out, select the Update and Check-in button, then choose Download the file to edit from the dropdown. When you have finished editing the file, go back to the file page on Conduit and select the Update and Check-in button again, then choose Upload a new version from the dropdown. When the new file is uploaded, Conduit will automatically check it back in, making it available for the next editor to check out and edit. If you don’t upload a new file or select Check-in, the file will remain checked out to you indefinitely, so be sure to check your file back in.

How do I include a photo with my resource?
While creating or editing your resource, select from the thumbnail images that appear below the text box, or upload your own by choosing the Image upload button (it looks like a small photo) on the editing toolbar.


How can I leave feedback about the site?
Your feedback is important! You can leave feedback about Conduit by emailing help@conduitnw.org.

Is there a way to remove obscene, malicious, or off topic posts?
The Rules of Conduct in the Terms & Conditions of Conduit explain that false, misleading, mean, and off topic content can and will be removed. If you see content that fits this description, please contact us.
How do I get help?
If you didn’t find an answer to your question on this page or elsewhere on the site, please send an email to help@conduitnw.org
Thanks for using Conduit!