Where the Northwest
shapes energy efficiency

Article

Community Outreach Coordinator

Created 3/26/2021 by Human Resources
Updated 3/26/2021 by Human Resources
9 views • 1 comment
BACKGROUND

 

Energy Trust of Oregon is an independent nonprofit organization dedicated to energy efficiency
and renewable energy development. We serve Oregon customers of Portland General Electric,
Pacific Power, NW Natural, Cascade Natural Gas and Avista, and SW Washington customers of NW Natural. Year over year, Energy Trust is recognized as one of the 100 Best Nonprofits to Work For in Oregon. Energy Trust’s vision is: Clean, affordable energy for everyone.

 

Energy Trust is committed to the principles of diversity, equity and inclusion. We strive to create a culturally attentive organization by reaching out to diverse candidates who will contribute a range of perspectives, experiences, skills and ideas to how we work, our programs and our services to best serve, reach and reflect the rich diversity of the customers we serve.

 
 
GENERAL POSITION SUMMARY

 

The Community Outreach Coordinator is responsible for outreach support and project deliverables associated with customer and community engagement, stakeholder relations, and policy services activities managed by Energy Trust’s Communications and Customer Service group and will bring a focus on serving communities of color. These deliverables require coordination, writing, facilitation, project planning and tracking, critical thinking and public presentation skills with a customer-service orientation. The Community Outreach Coordinator works with Energy Trust staff and contractors, customers, external organizations, and community, utility and public agency representatives. The Community Outreach Coordinator also uses and facilitates use of systems that allow for efficient tracking and management of activities and relationships, including events, memberships and sponsorships. The Community Outreach Coordinator participates on teams and attends customer, stakeholder and community meetings and events. This position will help the organization support relationships with community-based organizations, engage and serve communities and customers of color, rural communities, and customers with low and moderate incomes.
 
 
ESSENTIAL FUNCTIONS / MAJOR RESPONSIBILITIES
  • Support outreach staff on identifying and implementing outreach initiatives and events designed to engage customers and stakeholders with a particular focus on communities of color.
  • Coordinate outreach, community engagement and policy services tasks; apply coordination skills, convening teams and maintaining effective communication with team members.
  • Facilitate and manage outreach projects establishing and following projects plans for general events management, community engagement activities, stakeholder relationship management, materials production and distribution, executive director presentations and outreach meetings. Coordinate with external contractors as needed to complete projects.
  • Work directly with community-based organizations and support their participation in grant offers or sponsorships. Support development of new approaches to work with community-based organizations to increase participation in programs by communities of color.
  • Assemble data and information, post and share in internal systems and track in stakeholder and customer relationship management system.
  • Support outreach team in documenting application of DEI lens to plans, initiatives, and activities to ensure consideration of diverse customers is integrated into outreach work.
  • Receive and process event, membership and sponsorship requests and coordinate decision-making among appropriate parties; in consultation with outreach managers determine if Energy Trust is able to participate based on established guidelines and coordinate with Energy Trust representatives participating at events.
  • Attend events that engage customers, stakeholders and communities and help represent Energy Trust in those settings. Help identify opportunities for Energy Trust staff to be visible at events.
  • Facilitate the use of tools that allow for efficient workflows and management of work including, but not limited to, events, memberships and sponsorships, public relations, customer stories and media consent, and outreach materials review.
  • Coordinate, develop, write and deliver emails, newsletter and web content, PowerPoint presentations and other documents.
  • Attend team, group and other meetings as assigned, take notes and provide updates that facilitate coordination among the teams. Support scheduling of outreach collaboration meetings.
  • Perform all functions of the job in a safe manner.
 
 
SUPERVISORY RESPONSIBILITY

 

  • This position has no supervisory responsibility, but may assign work to temporary staff and external contractors.

 

 
POSITION REQUIREMENTS

 

  • Ability to effectively engage with a diverse set of customers and stakeholders to share information and invite input, with strong interpersonal skills to support proactive engagement with the public in an outreach setting.
  • Bachelor’s degree and minimum two years of experience coordinating work related to outreach and community relations or working in a coordination/project role for a community-based organization – or equivalent experience.
  • Minimum 2 years of experience working and engaging with diverse customers and stakeholders. Experience supporting, working in and engaging racially diverse communities required.
  • Highly effective organization skills and ability to lead, manage and coordinate numerous outreach efforts and projects.
  • Excellent oral and written communication skills with ability to capture and share meeting content.
  • Ability to interface with team members throughout the organization, independently and as a supportive, contributing team member.
  • Highly proficient in Microsoft Outlook, Word, Excel and PowerPoint. Experience with SharePoint a plus.
  • Experience with databases, customer relationship management system or similar software preferred.
  • Must be able to interact with a diverse workforce and be comfortable working in culturally diverse settings and groups.
  • Proven customer service orientation.

The above information is designed to outline the functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

 
ADDITIONAL INFORMATION

 

  • Salary commensurate with skill and experience.
  • Competitive benefits package.
  • Due to COVID-19, this position will begin as primarily a remote position, with a transition plan back to in-office work (in downtown Portland, OR) as circumstances allow.
  • Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application.

 

 

APPLICATION INSTRUCTIONS

 

Qualified individuals please submit cover letter, resume and application (found on Energy Trust’s website www.energytrust.org/About/careers) to careers@energytrust.org.

 

 

Attn: Community Outreach Coordinator

 

Energy Trust of Oregon is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Energy Trust of Oregon is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

 

 www.energytrust.org/about/careers/

 

Log in to comment, rate, and share.
Comments (1)
Human Resources on 03/26/21 on 12:53 PM (Pacific Time)
All applicant's please apply at www.energytrust.org 

This resource is Public


Sector: Non-Sector Specific
Function: Non-Function Specific
Resources:


Associated Groups:

Add to My Groups